Frequently Asked Questions

If you have any queries regarding our service or its usage, please refer to the FAQ section below.

Frequently Asked Questions

Download and installation

  • Where can I download the mobile app from?

  • Do you show ads in your app?

  • Is it free?

  • Which versions of Android and iOS do you support?

  • How do I install the app?

  • How will I receive alerts?

  • Will the app work without a SIM?

  • How can I upgrade to a newer version of the app?

  • How do I reinstall the app?

  • How will I be able to receive alerts?


  • Can I specify any mobile number during registration?

  • How can I change my registered mobile number after the registration is complete?

  • What information do I need to provide in order to register?

  • Will I stop receiving alerts if I change my mobile number?

  • What should I do if I change my mobile phone?

  • Registration is stuck at ‘Communicating with Cloud’. What should I do?

  • My phone number that was registered at the bank has changed, what should I do now?


  • Can we receive messages from unknown senders?

  • What data does Cloud Alert gather about me?

  • Is my data being shared with anyone else?

  • Are you using my information for targeted advertising to me?


  • Is the app secure? Are my alerts/messages secure?

  • Do you filter promotional ads?

  • Why does the app ask for "Allow Notification" permissions when opening for the first time?

  • Can you block a sender?

  • Can you block a particular type of message?

  • How can I report a fraud?

  • Can Cloud Alert be forged with my number on any other phone without my knowledge?

  • Is it safe to click on a link on any message or activate a new feature?

  • How can I retrieve my messages and data if I lose my phone?

  • How can I verify that the alerts are from a genuine source?

  • What is a subscriber identifier and certificate fingerprint?

  • What is end-to-end encryption?


  • How can I report an issue to Cloud Alert?

  • Why am I not receiving any messages from any senders?

  • Why does the timestamp look different on my phone from sent time?

  • Can I retrieve lost messages or deleted messages?

General & Miscellaneous

  • Why do I receive an SMS instead of a notification?

  • Will I be able to receive alerts if I do not have internet connectivity?

  • Will I be able to receive alerts and SMS messages while I’m travelling?

  • Will I be charged for receiving alerts and SMS messages?

  • How can I disable notifications on the app?

  • Is there a maximum number of messages the app can store, and does it use my phone storage?

  • Can I view my alert messages offline?

  • If I change my phone, will all my alert history be transferred to the new phone?

  • In message details, what is the meaning of Category?

  • I’ve received a message in an incorrect category? What do I do?

  • In message details, what is the meaning of Division?

  • What is the difference between "Received At" and "Sent At"?

  • Why is there a section for Spam?

  • Can I backup the alerts I receive on the app?

  • Why don’t I receive alerts even though I’m connected to Wi-Fi or data?

  • Why don’t I receive alerts immediately after a transaction?

  • I am a developer and I want to send messages to users. What do I have to do?

  • Can I receive messages in other languages besides English?

  • If I block a bank unknowingly, will I lose all my alerts and notifications? How can I fix that at the earliest?

  • Can I install the app on a rooted or jailbroken phone?

  • Should I always keep the app open/running in order to receive alerts?

  • How can I delete all messages?

  • How do I set the ringtones for senders or message type?

  • Does Cloud Alert support receiving multi-media messages?

  • Can I make calls or send messages through the app?

  • What permissions does the app require?

  • Is there a login and logout on this app?

  • How can I know how many unread messages there are in the inbox?

  • Is there a way to mute a Cloud Alert sender for a few hours?

  • Can we archive messages?

  • Can we mark messages as important?

  • Can we search through the messages?

  • How can I view the sender’s information?

  • Do you use push notifications?

Internet and Connectivity

  • What happens when I have no data connection?

  • Will I incur SMS charges?

  • Can I use the same number to register on Cloud Alert on different devices?

  • How long does it take for a message to be delivered?

  • Are the messages backed up on my phone or cloud?


  • Do you use Android push notifications?

  • Do I need to setup push notifications?


  • Do you use iOS push-notifications?

  • I do not receive push notifications on my iPhone. What should I do?

Cookies on
As described in our Privacy Policy, we place cookies on your device to improve usability of our website. You can change your cookie preferences by using your browser settings.
I accept