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Frequently Asked Questions

If you have any queries regarding our service or its usage, please refer to the FAQ section below.

Frequently Asked Questions

Download and installation

  • Where can I download the mobile app from?

  • Do you show ads in your app?

  • Is it free?

  • Which versions of Android and iOS do you support?

  • How do I install the app?

  • How will I receive alerts?

  • Will the app work without a SIM?

  • How can I upgrade to a newer version of the app?

  • How do I reinstall the app?

  • How will I be able to receive alerts?

Registration

  • Can I specify any mobile number during registration?

  • How can I change my registered mobile number after the registration is complete?

  • What information do I need to provide in order to register?

  • Will I stop receiving alerts if I change my mobile number?

  • What should I do if I change my mobile phone?

  • Registration is stuck at ‘Communicating with Cloud’. What should I do?

  • My phone number that was registered at the bank has changed, what should I do now?

Privacy

  • Can we receive messages from unknown senders?

  • What data does Cloud Alert gather about me?

  • Is my data being shared with anyone else?

  • Are you using my information for targeted advertising to me?

Security

  • Is the app secure? Are my alerts/messages secure?

  • Do you filter promotional ads?

  • Why does the app ask for "Allow Notification" permissions when opening for the first time?

  • Can you block a sender?

  • Can you block a particular type of message?

  • How can I report a fraud?

  • Can Cloud Alert be forged with my number on any other phone without my knowledge?

  • Is it safe to click on a link on any message or activate a new feature?

  • How can I retrieve my messages and data if I lose my phone?

  • How can I verify that the alerts are from a genuine source?

  • What is a subscriber identifier and certificate fingerprint?

  • What is end-to-end encryption?

Troubleshooting

  • How can I report an issue to Cloud Alert?

  • Why am I not receiving any messages from any senders?

  • Why does the timestamp look different on my phone from sent time?

  • Can I retrieve lost messages or deleted messages?

General & Miscellaneous

  • Why do I receive an SMS instead of a notification?

  • Will I be able to receive alerts if I do not have internet connectivity?

  • Will I be able to receive alerts and SMS messages while I’m travelling?

  • Will I be charged for receiving alerts and SMS messages?

  • How can I disable notifications on the app?

  • Is there a maximum number of messages the app can store, and does it use my phone storage?

  • Can I view my alert messages offline?

  • If I change my phone, will all my alert history be transferred to the new phone?

  • In message details, what is the meaning of Category?

  • I’ve received a message in an incorrect category? What do I do?

  • In message details, what is the meaning of Division?

  • What is the difference between "Received At" and "Sent At"?

  • Why is there a section for Spam?

  • Can I backup the alerts I receive on the app?

  • Why don’t I receive alerts even though I’m connected to Wi-Fi or data?

  • Why don’t I receive alerts immediately after a transaction?

  • I am a developer and I want to send messages to users. What do I have to do?

  • Can I receive messages in other languages besides English?

  • If I block a bank unknowingly, will I lose all my alerts and notifications? How can I fix that at the earliest?

  • Can I install the app on a rooted or jailbroken phone?

  • Should I always keep the app open/running in order to receive alerts?

  • How can I delete all messages?

  • How do I set the ringtones for senders or message type?

  • Does Cloud Alert support receiving multi-media messages?

  • Can I make calls or send messages through the app?

  • What permissions does the app require?

  • Is there a login and logout on this app?

  • How can I know how many unread messages there are in the inbox?

  • Is there a way to mute a Cloud Alert sender for a few hours?

  • Can we archive messages?

  • Can we mark messages as important?

  • Can we search through the messages?

  • How can I view the sender’s information?

  • Do you use push notifications?

Internet and Connectivity

  • What happens when I have no data connection?

  • Will I incur SMS charges?

  • Can I use the same number to register on Cloud Alert on different devices?

  • How long does it take for a message to be delivered?

  • Are the messages backed up on my phone or cloud?

Android

  • Do you use Android push notifications?

  • Do I need to setup push notifications?

iOS

  • Do you use iOS push-notifications?

  • I do not receive push notifications on my iPhone. What should I do?

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