If you have any queries regarding our service or its usage, please refer to the FAQ section below.
The mobile app is available in 2 versions:a) The original Cloud Alert branded versionb) The Cloud Alert app in your bank’s branding
Both versions include the same features.
For the Cloud Alert branded version:For Android: go to Google Play store, search for Cloud Alert and click Install.For iOS: go to App Store, search for Cloud Alert and click Get.We do not support Windows and Blackberry devices.
Alternatively, you may download the app from www.cloudalert.cloud.
Cloud Alert does not display any kind of advertisements on the Cloud Alert app.
Yes, the app is free. We charge the sender, typically your bank, for sending messages to you.
On Android we support version 4.4 (Kitkat) onwards/ On iOS we support iOS 10 onwards.
The installation is self-explanatory and simple. You will require an internet connection and a SIM card to receive SMS messages if you are using Cloud Alert to receive alerts from your bank.
If you have internet connectivity on your mobile phone, you will receive a notification. Otherwise, you will receive an SMS.
If your mobile device has internet connectivity through Wi-Fi, then you will be able to receive alerts. To receive messages without internet connectivity, you will need a SIM.
For Android: go to Google Play store, search for Cloud Alert and click on Update.For iOS: go to App Store and search for Cloud Alert and click on Update.
To reinstall the app, first uninstall it from your mobile phone and then follow the installation instructions above.
If you have interet connectivity on your mobile phone, you would receive a notification on your mobile other wise you would receive an SMS.
Yes, you need to specify the mobile number of the device you are using to register the app. For successful registration, a verification code will be sent to you via SMS.
The app currently does not support changing the mobile number. You may uninstall and re-install the app, and re-register using your new number.
You only need to provide an active registered mobile number in order to receive the verification SMS.
Since you have changed only the mobile number and you are still using the same mobile handset, you will continue to receive notifications on the app. However, if the mobile does not have a data plan or is not connected to the internet, you will not be able to receive the SMS notifications.
You must download, install and register the app on your new phone to start receiving notifications on it.
If the registration is stuck at ‘Communication with Cloud’ for more than a minute, then kindly ensure that you have a stable internet connection on the mobile device. If it does not work, uninstall and reinstall the app and retry the registration process. If the issue still persists, kindly contact Cloud Alert support at firstname.lastname@example.org.
If you are using the same mobile handset, you will still be able to receive alerts as long as you have internet connectivity on the device. But if you have changed your handset as well, you will have to install and register the app on your new phone.
There is a likelihood of receiving messages from unknown senders. However, you can always block the message categories (Alerts, Notifications, Promotions) of the sender independently.
Cloud Alert collects the following data about its users: phone number, IP address, meta-data, and mobile device model. Cloud Alert cannot access any of your financial information due to end-to-end encryption.
Cloud Alert does not share your information with any third parties.
The Cloud Alert app does not display ads as part of its business model. Any promotions that you see have been sent by the senders in your list and can be blocked.
The app employs secure end-to-end encryption for delivery of notifications so your data is fully secure.
Yes, we filter promotional ads into another tab or section from which you can choose to delete them later.
The app requires the permission to generate a notification once an alert has been received.
You can block each of the message categories (Alerts, Notifications, Promotions) for each sender.
Yes, you can block a particular message type (Alerts, Notifications, Alerts) for any sender.
To report a fraud, long press on the message. A list of options, which includes the option to report fraud, pops up.
If anyone tries to register the Cloud Alert app using your mobile number, the verification code will be sent to that number. As long as you are in possession of the SIM card, no one else will be able to access the verification code or complete the registration using your phone number. However, if you have changed your number you should, at the earliest, update it with your bank so that alerts are sent to your new number.
You may click on hyperlinks embedded in a message if it is sent by a trusted and verified sender. Cloud Alert is not responsible for the safety of any links sent through the app.
Since the messages are stored on the phone, you will not be able to retrieve your messages. When you install and register the app on your new phone, you will only receive subsequent messages.
Every message is digitally signed by the sender and will not be displayed to you unless the verification signature matches.
The subscriber identifier is a unique number that is allocated to every handset and sender on the Cloud Alert network. The Certificate Fingerprint is a six-digit number that identifies the sender’s security certificate. You can use it to manually verify the authenticity of your sender.
The message is encrypted at your bank’s applications and is decrypted on your handset. It cannot be viewed or altered in transit, not even by Cloud Alert.
There are multiple options to report an issue to Cloud Alert: You can report a fraud through the app, contact us on the phone numbers listed on the Contact Us page, or email us at email@example.com.
Kindly verify that you have internet connectivity on your mobile device and restart it. If the problem still persists, kindly uninstall and re-install the mobile app.
It could be that the time zone set on your device is different from your local time.
Messages, once lost or deleted, cannot be retrieved.
If your mobile is not connected to the internet you will receive an SMS because the mobile app requires internet connectivity to receive notifications.
No, you will not be able to receive notifications without internet connectivity. However, in such an event, you would receive an SMS message instead.
If you have internet connectivity on your mobile, you will receive alerts. If not, you will receive an SMS. However, roaming charges will apply depending on your telecom or service provider.
No, you are not charged for receiving any alerts or SMS messages.
You can disable notifications through the app settings.
There is no maximum number of messages that the app can store, but yes, it does use your phone storage.
Yes, since the messages are stored on your mobile phone, you can view your messages offline as well.
No, once you register the app on a new phone, you will only receive messages from that point onward. Since the messages are stored on your device, older messages received on your previous mobile phone will not be transferred.
There are three categories: Alerts, Notifications, and Promotions. The category of the message is set by the sender. You can set an independent ringtone for each category and you can also block messages based on category.
The sender sets the category into the message as a convenience for the recipient. Cloud Alert does not verify that the content of the message matches the category.
This title is set by the sender. It typically identifies the section or department within the sender’s organization.
Sent At is the time that the sender sent the message. Received At is the time when your mobile received the message.
Spam messages are messages that you have blocked. These blocked messages will be stored in your mobile in the Spam section for you to review.
Currently we do not have an option to back up the alerts on the app.
The app needs internet connectivity (Wi-fi or mobile data) to receive notifications. If you are not able to receive alerts, kindly verify your internet connectivity. If the issue still persists, kindly contact Cloud Alert support on firstname.lastname@example.org.
There could be multiple factors causing a delay in receiving alerts after a transaction:(a) it could depend on your internet connectivity(b) there could be a delay from the bank’s side in sending alerts
You can sign up for a free account and start using Cloud Alert to send messages. Please visit our corporate portal for more information.
Yes, the app supports multilingual messages.
Once you block a message category (Alerts, Notifications or Promotions) for a sender, the messages will be moved to the Spam section. If you have blocked your bank by mistake, you may simply unblock the sender, which will cause the messages to be shifted out of the Spam section into the appropriate message category.
Cloud Alert is supported only on genuine versions of Android and iOS.
No, the app does not need to be open to receive alerts. When an alert is received, it will be visible in the notifications area of your mobile.
You can delete all messages sent by a specific sender by doing a long-click on the sender and clicking on “Delete All Messages”. You also have an option to delete individual messages by doing a long click on the message and selecting “Delete Message”.
You can set a ringtone or the alert tone of your choice for each sender or each category of message. Cloud Alert comes with a selection of three default levels of alert: Loud, Moderate or Silent. Besides these tones, you can also select the default phone message tone or any other tone of your choice. Additionally, you can also set the vibrate mode to On or Off. Navigate to the Settings button on the top right corner to select ringtones and choose one of the options listed below. Additionally you can also set the vibrate mode to on or off.
At the moment, Cloud Alert does not support multi-media messages, however, this feature will be included in the near future.
Cloud Alert is not an instant messaging app. We do not support calls or message replies.
The app requires minimal permissions. On Android, Cloud Alert will request permissions to read your SMS messages and to view the state of your phone. On iOS, the app requires notification permissions.
There is no login or logout on this app.
An unread message count badge next to the sender indicates the number of unread messages.
You can manually change the notification settings from the Settings section of the app.
Currently, there is no option to archive messages. You may delete messages that you feel you do not need.
The app currently does not support this feature.
You can long-click on the sender’s name and click on View Details to view sender information.
Cloud Alert uses push notifications only on iOS. On Android, Cloud Alert runs a background service that maintains a constant idle connection to the server. This mechanism allows us to send you notifications in real time while consuming very little power or data.
If you have no data connectivity, you will not receive a message on the Cloud Alert app. Instead, you will receive an SMS on the native messaging app. If you are connected to WiFi, then you will still receive messages over the app.
Cloud Alert is free for its users. You will not incur charges for receiving messages, unless your bank charges you for the service.
No, you can register only one device per number.
Usually, the message is delivered instantly, but it may vary depending on other factors such as your internet connectivity and the message being sent out by the sender.
The messages are not backed up anywhere, neither on the phone nor on the cloud.
On Android, Cloud Alert runs a background service that maintains a constant idle connection to the server. This mechanism allows us to send you notifications in real-time while consuming very little battery power or internet data.
Since Cloud Alert maintains its own dedicated connection, disabling push-notifications on your handset does not affect the receiving of messages.
Cloud Alert uses push notifications on iOS.
You have to ‘Allow Notifications’ for the app in your iPhone settings.On your iPhone, go to Settings → Cloud Alert → Notifications → enable ‘Allow Notifications’.