Spotlight

Cloud Alert

Cloud Alert is the most secure, cost effective and interactive instant notification system for mobile devices - a superior alternative to push notifications and SMS A2P alerts.

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What is Cloud Alert?

It is a powerful, yet simple, combination of cloud and mobile app technology that enables banks and customers to communicate with each other at a fraction of the cost of traditional SMS messaging.

A versatile tool designed for transactional alerts that can be used for a range of notification and marketing tasks, Cloud Alert brings client interaction into the digital age, while replacing many of the functions of high cost call centres.

It can be used to report a fraudulent transaction, send a one time password (OTP), report a lost or stolen credit card, seek customer approval for a transaction in real time, or even notify the bank when a customer has read an important message.

How it Works

01 The Bank:

A messaging gateway is seamlessly integrated within the bank’s existing systems, sending out encrypted alerts on transactions initiated by the bank or the customer.

02 The Intermediary:

An intelligently designed Communication Protocol and Transport Cluster acts as a ‘middleman’, routing and storing bulk messaging information through servers across multiple continents, with several security layers built in.

03 The Customer:

A freely downloadable mobile app displays the decrypted notifications, allowing the customer to interact with the bank, for example, by approving or rejecting transactions or initiating them; if the app is not installed or the customer does not carry a smartphone, the alerts are automatically converted into SMS messages.

Benefits of Cloud Alert

Instant
  • Delivers messages in less than 3 seconds.
  • Offers routing and storage on multiple servers across several continents.
  • Ensures continuous service all year round.
Interactive
  • Generates read receipts for important notifications.
  • Compatible with existing bank systems.
  • Can also be used as a promotional tool.
Secure
  • Reduces number of fraudulent card transactions.
  • Accepts reports of fraud or lost cards.
  • Secures 'card not present' transactions.
  • Provides added protection against phishing attacks.
Cost Effective
  • A fraction of the cost of traditional SMS.
  • Uses very little of customers' bandwidth.
  • Reduces loads on call centres.
Instant
  • Delivers messages in less than 3 seconds.
  • Offers routing and storage on multiple servers across several continents.
  • Ensures continuous service all year round.

Overview

The advent of the digital age is creating new generations of customers who demand more transparency, convenience and control over their finances.

Cloud Alert allows banks to offer customers an open platform, which makes communications between banks and their customers an interactive experience rather than a one-way street, while at the same time improving efficiency.

Cloud Alert's proprietary Ever-Connected technology offers banks a carrier-grade SLA, outpacing both Push Notifications and SMS Messaging.

Overview

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